FAQS

We answer the most frequently asked questions

What certifications do our organic essential oils hold?

For the oils available in our online store, we offer products certified under European regulations. For custom and bulk orders, we can provide USDA/NOP certification, but please contact us to discuss your specific needs.

What are the differences between the EU and NOP organic certifications?

Both certifications aim to verify and maintain the integrity of organic products; however, they cater to different regions. The EU certification is designed to ensure compliance with European standards, while the NOP certification specifically applies to products meeting the organic standards set forth by the USDA in the United States.

Why do we use aluminum bottles?

Aluminum bottles are ideal for preserving oils and other sensitive products due to their protective qualities. They effectively block light and air, which can degrade product quality over time, thereby helping to maintain freshness and extend shelf life. Additionally, aluminum bottles are safer for shipping hazardous goods as they meet the specific requirements for such items, making them ideal for transportation. This also applies to the special packaging needed for this type of merchandise.

If you have a special request regarding packaging, please let us know, and we will do our best to accommodate your needs.

Are essential oils safe to use directly on the skin?

Most essential oils should not be applied directly to the skin without dilution, as they are highly concentrated and can cause irritation. Always mix with a carrier oil before use.

How should I store my essential oils?

Store essential oils in a cool, dark place away from direct sunlight and heat. Keep the bottles tightly sealed to maintain their potency.

Is VAT charged on my purchase?

VAT (Value Added Tax) will not be charged if you are registered as an intra-community operator within the European Union, provided you have a valid VAT number. Additionally, VAT is not applied to orders from customers outside the EU. Please ensure you provide the correct documentation or VAT registration details during the checkout process.

How are tariffs managed?

In the shopping cart, a detailed breakdown of the tariff amount will be provided, indicating how much will be paid in tariffs. These tariffs are the responsibility of the customer. The customer can choose to pay the tariffs in advance by card through a link sent via email, or at the time of delivery, either in cash or by card.